Refund policy

Last updated: October 18, 2026

At Cartora International, we are committed to providing quality products that meet the agreed specifications of our customers.

Wholesale Orders

Due to the nature of wholesale manufacturing, all orders should be reviewed carefully before confirmation. Please ensure that product specifications, quantities, colors, materials, branding, and other requirements are correct before approving your order.

Customized and Private-Label Products

Products manufactured or customized with your logo, branding, or specific requirements may not be eligible for return or refund unless they are defective, damaged, incorrectly supplied, or otherwise subject to applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the confirmed specifications, please contact us within 5 days of delivery.

Please provide:

Your order number.
Clear photographs or videos showing the issue.
A description of the problem.

We will review the claim and, where appropriate, arrange a replacement, repair, refund, or another mutually agreed resolution, subject to applicable law.

Return Conditions

Returns must be approved by Cartora International before items are shipped back. Unauthorized returns may not be accepted.

Products must be returned in their original condition and packaging unless the issue itself prevents this.

Refund Processing

Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on your payment provider.

Shipping fees, customization charges, and other non-refundable costs will be handled according to the agreed order terms and applicable law.

Order Cancellations

Cancellation requests must be submitted promptly. Orders already in production, customized, or shipped may not be cancellable without applicable costs.